Automation is the Future

Organizations across the globe are leveraging the power of Business Process Automation (BPA). Don’t waste or alienate your employees by having them do repetitive or manual tasks.

Not only does automation increase employee productivity but helps to scale long-running, mission-critical operations and uncovers new valuable data.

The Agency of Why
Before we automate anything, we ask why.

Why does this workflow exist? Why does it break? Why do your people work around it? Why hasn’t it been solved before? These questions aren’t philosophical, they’re the foundation of every successful automation. Our innovation methodology, built around the agency of why, maps your existing operations at the level of detail that matters. We uncover the entry points where AI agents create genuine impact, identify the integration risks before they become problems, and build a business case that gives your leadership the confidence to move forward.

The result is automation that fits the way your team works, not automation that asks your team to change for it.

Things Like:

SUCCESS STORY | MASSEY SERVICES

Unlocking big efficiencies with automation

Massey Services is a $400M company with complex operations across the Southeast US. They had a clear automation problem and needed a partner who could move fast without creating new ones.

We started, as we always do, with questions.

Before a single line of code was written, Informulate mapped Massey’s existing workflows end to end. We identified precisely where manual customer interactions were creating cascading delays, work that had to be done, redone, and handed off repeatedly, costing the business time and money every day.

From that discovery we built a detailed business case. Not a projection or promise. A precise, validated picture of exactly what automation would save, giving Massey’s leadership the clarity to commit and the confidence to move quickly.

Then we delivered the solution underbudget and cleanly integrated Integrated cleanly with Massey’s internal systems.

The process that previously took days now takes minutes. Adoption exceeded every projection, and so did the value created.

“Informulate ramped up quickly on the scope of work, our technology, and the business case. They were able to design the right solution and delivered it with high quality and on budget. I’d highly recommend their expertise.”

VP of Information Technology
Massey Services

The Problem

A known problem statement of end customers having to work through manual interactions that resulted in a lot of manual work, rework, and delays.

The Solution

Applying our Agency of Why methodology, Informulate mapped Massey’s workflows, quantified exactly what automation would save, and delivered a solution built natively into their stack, under budget, without operational disruption.

The Result

The new solution integrated with internal systems and delivered a high-quality user experience that cut the process from days to minutes. The solution is seeing even greater usage and greater value than projected.

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